Skip to content
Medavie

Our Stories

Our Stories

Chatham-Kent’s MobileCare: Bringing Health Care Closer to Home

On a cool fall morning in rural southwestern Ontario, Susan and Joe* linger by a familiar bus stop. They’re not catching a ride; they’re waiting for a health clinic on wheels. 

Susan, an elderly widow, hasn’t had a family doctor in years and worries about her rising blood pressure. Joe, a retired veteran, struggles quietly with post-traumatic stress and has avoided seeking help. Both have found it difficult, sometimes impossible, to navigate long drives, lengthy wait times, and limited appointment availability.

Then, rolling down the road, a 38-foot-long white van comes into view. Within minutes, Susan and Joe step into a warm, welcoming space where a team of health care professionals are ready to listen.

This isn’t public transit; it’s MobileCare, a travelling health clinic designed to bring care to those who need it most.

What is MobileCare?

MobileCare launched in 2023 in Chatham-Kent, Ontario. The program is managed by the Canadian Mental Health Association (CMHA) Lambton Kent, working with Chatham-Kent EMS (part of Medavie Health Services), the Chatham-Kent Health Alliance, local health centres, and the Ontario Health Team.

MobileCare provides free, private, walk-in health services right in local communities.

No health card. No appointment. No cost.

Just accessible, stigma-free care at the heart of where people live.

The clinic is staffed by a team of health professionals, including:
  • Nurse Practitioner
  • Advanced Care Paramedic
  • Mental Health Care Coordinator
Services include:
  • primary care, prescriptions and referrals
  • chronic disease management
  • clinical assessments
  • community health care
  • counselling
  • addictions support

Why it matters

For many Canadians, especially those in rural or remote communities, health can feel out of reach. Some lack a family doctor. Others face long drives or wait lists. Newcomers may struggle with language or paperwork. Seniors may no longer drive. And for people dealing with mental health or addiction challenges, walking into a traditional clinic can be overwhelming.

MobileCare is designed to meet people where they are.

Since launching, MobileCare has:

  • Served over 1,100 clients across Chatham-Kent.
  • Grown to more than a dozen rural communities, including Walpole Island First Nation and Delaware Nation.
  • Reduced strain on local emergency rooms.

As one staff member shared with CBC, sometimes it only takes one visit for someone to realize they’ve found the support they’ve been missing.

 

MobileCare goals

MobileCare is part of a larger Community Paramedicine approach managed by Chatham-Kent EMS. The program’s goals include:

  • Improving access
  • Reducing hospital admissions
  • Enhancing patient outcomes
  • Strengthening clinician experience 

The program delivers fair, community-based care that meets medical needs and considers complex factors like housing and transportation.

Bringing care to communities nationwide 

Across Canada, Medavie Health Services (MHS), the country’s largest EMS management provider, is leading efforts in Mobile Integrated Health and Community Paramedicine.

From First Nations communities in Saskatchewan to farming communities in Prince Edward Island, similar mobile clinics are being deployed to:

  • Provide care in rural and remote communities.
  • Deliver culturally competent, trauma-informed services.
  • Ease pressure on hospitals and emergency departments.
  • Create proactive, preventative care models.

As a division of Medavie, MHS employs over 6,000 professionals across seven provinces. Together, they serve more than three million Canadians each year. 

Programs like Mobile Integrated Health show how Medavie is changing health to focus on the patient, and bringing care directly to the people who need it most.

 

Looking ahead

The success of MobileCare has led to expanded hours, new community stops and growing demand. Next, Chatham-Kent EMS and its partners aim to:

  • Extend mobile health services to more communities.
  • Introduce advanced diagnostics and virtual care.
  • Strengthen partnerships with Indigenous, newcomer, and cultural organizations.
  • Build trust with people who have long felt excluded from the health system.

 

Care anywhere

Back at the stop, Susan leaves with a care plan to help manage her blood pressure, and Joe has an appointment scheduled for ongoing counselling. For both, MobileCare represents more than a clinic; it’s a lifeline.

MobileCare shows that health care doesn’t always have to happen in a hospital or doctor’s office. Sometimes, the best way to deliver care is to bring it home.


*Names and details in the opening scenario are fictional but based on real experiences of MobileCare clients.

Back to Our Stories