Our Stories

“911. What is your emergency?”

It’s a question you never want to answer but the five words you most want to hear when you make a call in a crisis. The voice at the other end of the line belongs to a telecommunicator, the first point contact in an emergency. These “unseen heroes” receive and relay the essential information necessary to ensure the best, most timely and safe response to an urgent situation.

Every year, during the second week of April, telecommunications personnel are honoured for the important role they play in saving lives every day. To celebrate their extraordinary service, we invited the hardworking members of one of our Emergency Medical Dispatch teams to share why they dedicate their lives to public safety.

Medavie Health Service is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Our combined team of thousands of professionals is on the front lines of health care delivery in six provinces, managing emergency communications, ground and air ambulance and other health services for over 2.4 million Canadians.

We take this opportunity to honour and thank the telecommunicators on our teams, from Atlantic to western Canada, for answering the call to public safety. We appreciate your commitment to a demanding profession and the sacrifices you make to create healthier, safer communities for Canadians.

Check out this out this Global News Medic Moment featuring our own Chantel Nast on her role as an emergency medical dispatcher and a behind-the-scenes look at our Saskatoon communications centre.

Interested in an exciting, rewarding and challenging career as a telecommunicator? Explore our career opportunities in Saskatchewan, New Brunswick, Nova Scotia and Prince Edward Island.