2016 In Review


Now with a new name, Canada’s largest private provider of EMS management services is poised to have a significant impact on the future of health care delivery in Canada. 2016 was highlighted by the announcement of a potential partnership with the Government of New Brunswick to support the transformation of the province’s primary health care system. The Memorandum of Understanding (MOU) in place establishes the framework to explore the integration of Ambulance New Brunswick; the Extra-Mural Program, who provides home health services; and Tele-Care 811 into a single organization led by Medavie Health Services. The proposed organization would seek to optimize coordination and improve the accessibility and delivery of primary health care, ensuring New Brunswickers engaged with the health system are provided the right care, when and where they need it.

The size and scope of our organization also changed in 2016 as we welcomed Guardian Ambulance of Alberta and its 90 employees into the Medavie Health Services Group of Companies. As we focus on opportunities in the Canadian market, we announced the acquisition of PEI and Nova Scotia’s 811 Telecare services and its 70 employees who will now be overseen by Emergency Medical Care Inc.


We ended 2016 with a sense momentum to build on our strengths and accomplishments as a leading health benefits partner. We were honoured to yet again be recognized as one of Canada’s Top 100 Employers and to see Blue Cross debut in the Leger ranking as Canada’s most reputable health insurance brand, a recognition we celebrated with the other members of the Canadian Association of Blue Cross Plans.

In the Group and Individual businesses, we built on our relationships with the broker and advisor communities and welcomed notable brands including Keurig, Molson Coors Canada, and Fujitsu as clients. Implementation of Sobeys as a client was also a notable success resulting from the significant collaboration of employees across the organization. With awareness of our innovative Elements personal insurance plan increasing and the Salesforce platform implemented, we welcomed new individual members from across Atlantic Canada and built new connections with agents who bring our products directly to market. In our Government business, the new Federal Health Claims Processing Services implemented the year prior has become a foundation for future success across the organization. On the provincial level, we made the decision in 2016 to consolidate our Provincial Programs into a single team, enabling us to enhance the experience for clients by achieving synergies in practice, process and service delivery.


2016 was another incredible year for the Medavie Health Foundation as it surpassed $7.5 million in total commitments to over 60 organizations since its inception in 2011. In its largest grants program to date, the Foundation committed over $1.5 million to 24 organizations including $600,000 toward a new flagship partnership with Pathway through Mental Health Care for Postsecondary Settings, led by renowned adolescent mental health expert Dr. Stan Kutcher.

Early in the year we launched the Foundation’s second Community Report, A Different Kind of Health Care. The report tells the stories of organizations and initiatives making a profound difference with the Foundation’s support. It was leveraged throughout the year through events aimed at further connecting our leaders, employees and clients to the community initiatives we support.

Finally, in addition child and youth mental health and type 2 diabetes, we announced the Foundation has added post-traumatic stress disorder (PTSD) as a third core cause. PTSD is an issue of importance across our organization, particularly among the thousands of paramedics we employ or manage and the many current and former members of the Canadian Armed Forces and RCMP whose benefits we administer. We are incredibly excited about the chance to make a lasting difference in this area.

The Path Ahead

The acknowledgement of our successes in 2016 inherently leads us to look to the year ahead. 2017 will see us complete a renewal of the organization’s strategic direction that will set a course for the overall future of Medavie, as well as the implementation of a new three-year strategic plan for the Medavie Health Foundation. Key to our future will be building on our individual strengths to implement a collective vision that integrates benefits management, health management and health care delivery in ways that will continue to change how Canadians think about health care.

We extend our sincere thank you to all employees, stakeholders, members, clients, and numerous others who have made our continued success possible.


Michael Decter, Chair of the Board

Bernard Lord, Chief Executive Officer